At Jo Ann’s Craft Place, every item is handmade or custom-created with care. Because of the nature of these products, the following policies apply:
Custom Orders
A non-refundable deposit is required to begin all custom orders. This deposit covers design time, materials, and production preparation. Once a design has been approved and production has started, the order cannot be canceled or refunded. If a customer chooses not to proceed before design work begins, the deposit may be applied as store credit at our discretion.
Any unpaid/unclaimed completed items become property of Jo Ann’s Craft Place to be used or sold at our discretion.
Deposits
All deposits for custom work are non-refundable. Deposits will not be refunded due to:
- Delayed pickup
- Failure to respond after design proof is sent
- Change of mind
Ready-Made Items
Due to the handmade nature of our products, all sales are final. If there is an issue with your item (damage or defect), please contact us within 3 days of purchase or delivery so we can make it right.
Damaged or Defective Items
If your item arrives damaged, please provide photos within 48 hours of delivery. We will offer a replacement or store credit when appropriate.
Color & Design Variations
Slight variations in color, placement, or finish may occur due to the handmade process and are not considered defects.
Shipping
We are not responsible for delays caused by shipping carriers. Incorrect addresses provided by the customer are not eligible for refunds.